Terms & Conditions

White Swan Hotel 

Please read the following Terms and Conditions carefully. By making a reservation, checking in, dining, or using any of our services, you agree to comply with these terms.

1. Reservations and Check-In

• All reservations must be confirmed with valid contact information.

• A government-issued photo ID is required at check-in.

• Check-in time: 2:00 PM | Check-out time: 12:00 PM.

• Early check-in or late check-out is subject to availability and may attract additional charges.

2. Cancellation and No-Show Policy

• Free cancellation is allowed up to 24 hours before the scheduled arrival.

• Cancellations made less than 24 hours before arrival will attract a one-night charge.

• No-shows without prior notice will be charged in full for the first night.

3. Payment

• We accept cash, major debit/credit cards, and bank transfers.

• Full or partial payment may be required at the time of booking.

• All rates are inclusive of VAT and service charges unless otherwise stated.

4. Guest Conduct

• Guests are expected to behave respectfully and avoid disturbances to others.

• Smoking is not permitted in non-smoking rooms. A cleaning fee may be charged for violations.

• The hotel reserves the right to deny service or remove any guest causing disruption or damage.

5. Liability

• White Swan Hotel is not responsible for loss or theft of personal belongings.

• Safety deposit boxes are available at the front desk for valuables.

• Guests will be held responsible for any damage caused to hotel property.

6. Use of Facilities

• Access to the gym, restaurant, lounge, and other facilities is reserved for registered guests and approved visitors.

• Children must be supervised by an adult at all times.

• All guests use hotel facilities at their own risk.

7. Food & Beverage

• Outside food and beverages are not allowed without management approval.

• Room service is available during designated hours and may attract a service charge.

8. Privacy

• Guest information is treated confidentially in line with the Nigeria Data Protection Regulation (NDPR).

• We do not share personal information with third parties without consent, except as required by law.

9. Modifications

• The hotel reserves the right to modify rates, services, or these terms at any time without prior notice.

• Updates will be published on our official website and/or displayed at the reception.